Like all urban transport companies, the Paris Transport authority (RATP) relies on a strong human component: in 2018, its personnel costs represented €2.7 billion, i.e. 50% of operating expenses, for just over 46,000 agents.
While progress has been made, particularly in terms of productivity, the organisation of work and the accumulation of advantageous arrangements lead to additional costs that may penalise the company in the context of the Ile-de-France network being opened up to competition.
The adjustment of social and employment arrangements has fallen behind, partly due to a lack of anticipation by the State. This should be reviewed urgently in consultation with the trade unions. The Cour des comptes has drafted five recommendations to this effect.