The Cour des comptes hereby issues a thematic report on the French national employment agency, Pôle emploi. Born of the merger of ANPE (National employment agency) and Assédic (Associations for employment in industry and trade) in 2008, Pôle emploi is the largest public operator with 53,000 staff members, more than one thousand agencies and service points, €32bn paid out allowances and benefits and a budget of €5bn. Pôle emploi is entrusted with demanding missions and is producing mixed results, with rising costs. Between January 2009 and January 2015, the number of job seekers increased from 3.9 million to 6.2 million, i.e. +58%. Confronted with mass unemployment, it profoundly redefined its strategy in 2012, but continues to experience operational difficulties despite the commitment of its staff.